The Council – Rapid Transition and Portfolio-Wide Compliance

Client Overview

The Client is Australia’s largest local government authority, managing more than 800 facilities across Queensland. Its portfolio includes community centres, libraries, depots, aquatic facilities, cemeteries, commercial offices, and public amenities. Following the sudden administration of a previous service provider, The Council engaged EvacServices to rapidly assume responsibility for emergency planning, warden training, and compliance across the entire portfolio – ensuring continued alignment with AS 3745:2010 and the Queensland Building Fire Safety Regulations.

Challenge

The contract presented urgent and complex challenges:

Zero Lead Time: Immediate mobilisation was required to maintain compliance after the previous provider ceased operations.
Diverse Facility Types: From high-traffic libraries to remote depots and community halls, each facility had a unique fire safety and emergency planning profile.
Stakeholder Diversity: Coordination spanned hundreds of managers, contractors, and volunteer groups.
Data Continuity: Limited access to historical compliance records and evacuation documentation required rapid data reconstruction.
Consistency Across Sites: Delivering the same quality of warden training and emergency planning across hundreds of facilities within tight timeframes.

Our Approach

EvacServices mobilised its national emergency planning team and implemented a fast-response transition plan anchored on the Comply – Learn – Engage methodology.

1. Rapid Transition & Audit Within weeks, EvacServices deployed consultants to audit high-priority facilities, identify compliance gaps, and restore documentation in line with AS 3745:2010 and state regulations.

2. Centralised Data & Reporting All documentation – including emergency management plans, evacuation diagrams, and training records – were consolidated within the EvacConnect portal, providing The Council with real-time visibility and compliance reporting.

3. Consistent Training Delivery EvacServices delivered Emergency Control Organisation (ECO) and Warden Training across the portfolio using a mix of onsite and virtual sessions, ensuring all staff understood their roles in an emergency.

4. Sustainable Coordination By clustering regional sites and leveraging digital reviews, EvacServices minimised travel emissions while maintaining full service coverage, aligning with our Climate Policy and sustainability objectives.

Results

✅ Seamless Continuity of Compliance: All high-risk facilities remained compliant throughout the transition period, preventing any disruption to The Council’s operations.

✅ 800+ Facilities Under Management: EvacServices now manages emergency planning and compliance documentation for one of Australia’s most complex municipal portfolios.

✅ Centralised, Paperless Compliance System: All documentation, diagrams, and training records are securely housed in the EvacConnect system, allowing The Council to generate instant audit reports.

✅ Positive Stakeholder Feedback: Facility managers and community representatives commended the clarity of training and the professionalism of EvacServices’ consultants. The Impact For The Council, EvacServices transformed a potential compliance crisis into a model of operational resilience. Through rapid mobilisation, efficient systems, and consistent training, The Council now benefits from a unified emergency management framework across its entire portfolio – protecting staff, visitors, and community assets alike.

The Impact

For Parramatta Square, EvacServices delivered more than compliance – we created an adaptable, scalable emergency management system for one of Australia’s most complex mixed-use developments. From design through to occupancy, the project demonstrates our capability to deliver national-standard emergency planning solutions that integrate seamlessly with cutting-edge building systems and high-density environments.

Key Takeaways

Rapid, no-notice transition following provider administration.
800+ facilities brought under unified emergency management plans.
Compliance with AS 3745:2010 and Queensland Building Fire Safety Regulations.
Centralised digital compliance reporting through EvacConnect.
Ongoing partnership demonstrating EvacServices’ capability and responsiveness.