Delivering Emergency Preparedness Nationwide for a Major Commonwealth Client

Client Overview

EvacServices proudly partners with a major Commonwealth client responsible for critical infrastructure and public facilities across Australia. This partnership requires our team to deliver emergency planning, training, and compliance services in every corner of the country – from capital cities and regional centres to the most remote outposts and islands. Our client’s objective was clear: to ensure that every facility under their portfolio – no matter how large, small, or geographically isolated – was fully compliant with AS 3745:2010 – Planning for Emergencies in Facilities, and that their staff were equipped with the knowledge and confidence to respond effectively to emergencies. Challenge The scale and diversity of this project presented several challenges:

Challenge

  • Geographic reach: Facilities located across all states and territories, including extremely remote sites such as Thursday Island, Bamaga, Tennant Creek, and Weipa.
  • Varied risk profiles : From high-rise offices in Sydney to community service centres in the Outback, each site had unique fire safety and emergency planning requirements.
  • Consistency of training delivery Ensuring the same high-quality, compliant emergency training experience was delivered to every team, regardless of their location or available infrastructure.
  • Sustainability and cost controlReducing travel emissions and logistical costs while maintaining full national coverage.

Our Approach

EvacServices developed a national delivery framework built around our proven Comply – Learn – Engage methodology, ensuring that every session was compliant, practical, and memorable.
1. Nationwide Reach with Local Execution
Our network of trainers and consultants covered every state and territory, supported by smart scheduling and digital coordination to reach even the most remote locations efficiently. The EvacServices Job Heat Map visually demonstrates this reach – with red and yellow intensity zones stretching from the Torres Strait to Tasmania and west to the Pilbara.
2. Consistent, Quality Training
Each facility received training aligned with AS 3745:2010, and for healthcare-related sites, AS 4083:2010 – Planning for Emergencies in Health Care Facilities. Our trainers adapted content to the site’s unique environment, ensuring that warden teams developed real-world confidence, not just theoretical knowledge.
3. Smart Sustainability
To support our client’s environmental objectives, we leveraged digital tools such as online induction modules, virtual planning reviews, and paperless reporting. Combined with efficient route planning, this significantly reduced travel emissions – aligning with EvacServices’ Climate Policy and commitment to minimising our carbon footprint.
4. Compliance + Community Impact
Wherever we work – metro or remote – we collaborate closely with local facility managers and safety officers. By building skills in the community, our presence leaves a lasting impact long after the training session ends.

Results

✅ 100% Advocacy Rating In the most recent client survey, EvacServices achieved a 100% advocacy rating – every participant said they would recommend us to others. Feedback included:

  • “I cannot think of any further improvements needed.” – Site Contact
  • “They covered all the bases in the training.” – Training Participant

✅ National Delivery Footprint The project has seen EvacServices deliver services to hundreds of facilities across Australia, reaching from major cities to remote islands. Our Heat Map shows a true picture of national reach – dense clusters along the east coast, balanced by visible engagement in regional, rural, and remote areas across the NT, WA, and QLD.

✅ Sustainable Outcomes By optimising travel and digitalising our reporting processes, EvacServices reduced project-related emissions by approximately 40% compared to traditional delivery models.

✅ Regulatory Compliance All facilities are now fully compliant with AS 3745:2010 and relevant local legislation such as the Queensland Building Fire Safety Regulations, improving organisational resilience and safety readiness.

The Impact

For our Commonwealth client, this program has not only delivered full compliance across a complex national portfolio but also created a consistent emergency management culture from one side of the country to the other. For EvacServices, it reflects what we stand for – excellence, accessibility, and accountability. We believe that every person, in every facility, deserves to be ready for an emergency, regardless of postcode. From the Torres Strait to Tasmania, from Broome to Sydney – EvacServices continues to demonstrate what it means to be a truly national emergency management partner.

Key Takeaways

  • Geographic reach: Facilities located across all states and territories, including extremely remote sites such as Thursday Island, Bamaga, Tennant Creek, and Weipa.
  • Varied risk profiles : From high-rise offices in Sydney to community service centres in the Outback, each site had unique fire safety and emergency planning requirements.
  • Consistency of training delivery Ensuring the same high-quality, compliant emergency training experience was delivered to every team, regardless of their location or available infrastructure.
  • Sustainability and cost controlReducing travel emissions and logistical costs while maintaining full national coverage.

“Preparedness saves lives. EvacServices is proud to help every facility, in every corner of Australia, be ready for when it matters most.”

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