Emergency Planning in Line with Australian Standards and Legislation

Compliance isn’t just a legal requirement, it’s a commitment to safety. For Facility Managers, meeting emergency planning standards and fire safety regulations ensures every person, plan, and process is ready when it matters most.

5 Critical Things to do

Below are the 5 Critical Things to do to comply with Australian Standards and Legislation.. EvacServices has a team of experts to help you remain compliant and competent in the face if emergencies.

Develop and maintain an Emergency Management Plan

Establish and train an Emergency Control Organisation (ECO)

Install and update compliant Evacuation Diagrams

Conduct regular training and evacuation exercises

Review and audit compliance regularly

Compliance with Australian Standards

Compliance with Australian Standards In Australia, effective emergency evacuation and fire and evacuation planning are governed by nationally recognised standards and state-specific regulations. At EvacServices, we ensure every evacuation plan, evacuation diagram, and warden training program aligns with these critical requirements so your people and property remain safe and compliant.

AS 3745:2010 - Planning for Emergency in Facilities

This is the cornerstone standard for planning for emergencies in facilities. It sets out how organisations should develop and maintain their emergency management plans, establish an Emergency Control Organisation (ECO), and ensure staff are trained and prepared to respond effectively. Compliance with AS 3745:2010 is essential for workplaces of every type from offices and schools to industrial facilities and high-rise buildings.

AS 4083:2010 – Planning for Emergencies in Health Care Facilities

Specialised facilities such as hospitals and aged care centres must comply with AS 4083. This standard provides additional requirements for emergency evacuation and response in environments where patient safety and mobility present unique challenges.

Queensland Building Fire Safety Regulations

In Queensland, building owners and managers must also comply with state legislation. This includes ensuring evacuation diagrams are reviewed annually and kept valid every five years, alongside clear procedures for training, drills and emergency response. By aligning with AS 3745:2010, AS 4083:2010 and state-based requirements like Queensland’s Building Fire Safety Regulations, EvacServices helps you stay legally compliant while ensuring your people are prepared, protected and confident in an emergency.

Confidence in Compliance for Facility & Property Managers

Managing a facility means carrying the responsibility for safety, compliance and peace of mind. At EvacServices, we make that responsibility easier by providing the expertise, systems and support you need to stay on top of emergency evacuation and fire and evacuation compliance. We partner with Facility Managers and Property Managers across Australia, New Zealand and the world to deliver:

Clear and compliant evacuation plans and evacuation diagrams

Aligned with AS 3745:2010, AS 4083:2010 and state-based legislation such as the Queensland Building Fire Safety Regulations.

Practical warden training and emergency response programs

Giving staff the confidence and skills to act in real emergencies.

Ongoing compliance management

Annual reviews, five-year updates and routine evacuation exercises that take the guesswork out of safety.

Meet your obligations, reduce risks, and safeguard the people and assets

With EvacServices, Facility Managers and Property Managers gain the assurance that their sites are not only compliant but also genuinely prepared to protect lives.

National reach and local delivery

Whether your properties are in metropolitan hubs or remote regions, we go anywhere and service every type of facility.

The type of facilities we service

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Why Our Clients Love to Work with Us!

Emily was the best trainer I have had deliver this training in the 3.5 years I have worked here. She was engaging and to the point, without missing critical information. I have had wonderful feedback from multiple staff already. We would love to retain her for future sessions, please.

Kevin was great, informative, organised and on point Wouldn't change anything - Rudy (EvacServices Consultant) who performed the training was excellent - he is a credit to your organisation.

Liked that the training suited our needs here within the shopping centre. Thank you covered what we needed at our experience level.

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Frequently Asked Questions

I'm not receiving notifications for upcoming training in my building.

There are 4 possible reasons why you are not receiving notifications for upcoming training:

1. You are not currently registered as a warden. If you would like to nominate to be a warden, update your details or resign as a warden, contact your tenancy’s Tenant Responsible Person (TRP) and they will update the list accordingly. The TRP is the person responsible for ensuring warden lists are kept up to date in your business. Click here for more information.

2. Your building or Tenancy has requested that we do not send you notifications. Please contact your TRP for more information on this.

3. Your internal IT system is blocking our emails.

We use Gmail to send our notifications as Gmail is widely recognised as safe by internal IT systems. On some occasions, however, Gmail does get blocked by spam filters etc.

If you believe this to be the case, contact your IT department and ask them to allow emails using the following details:

Email sent from: EvacServices Notifications <noreply@evacgroup.com.au>
SMTP: smtp.gmail.com

4. You have previously unsubscribed to our notification mailing list. Please contact us if you believe this has occurred.

I need to add EvacServices as a contractor in my system - where do I find the details I need?

Firstly, thank you you for adding us a contractor in your system. Please find below the common details needed to do this:

Legal Name: Evacuation Services Australia Pty Ltd
Trading Name: EvacServices
ABN: 19 136 815 784
Head Office: 4/463 Nudgee Road, Hendra QLD 4011
Postal Address: PO Box 3046, Hendra QLD 4011

Please send invoices and remittance advices to:accounts@evacgroup.com.au
Operating Since: May 2009

Insurances:
Public Liability Insurance: Professional Indemnity Insurance 2016 Public Liability – CoC 2016
Professional Indemnity Insurance: Professional Indemnity Insurance 2016
Worker’s Compensation (QLD): Evac Workcover Queensland CoC 2016
Workers Compensation (VIC): Evac Vic WorkCover Insurance Certificate of Currency 20 Jul 2015
Worker’s Compensation (NSW): Evac NSW WorkCover Insurance Certificate of Currency 20 Jul 2015

Licences and Memberships
QBCC: BSA Licence (3)
FPAA: FPA Membership (1)

I can't attend the scheduled training - what do I do?

If you have received a notification of upcoming training and are unable to attend, you need to advise your tenancy’s Tenant Responsible Person (TRP). The TRP is the person responsible for ensuring warden lists are kept up to date in your business. Click here for more information.

Please be aware that every person in the business needs to undertake training relevant to their role. General Occupants are required to undertake general occupant training at least once every 12 months. Wardens must undertake training at least 6 monthly.

Can someone attend training on my behalf?
Wardens may wish to send another person to training on their behalf. This will mean however, that the person you send will become a warden and you will need to resign as a warden if your training is not current. Your TRP will need to ensure that the Warden lists reflect this.

I'm no longer a warden and need to be removed from the list / My role in EvacConnect is not correct.

If you would like to nominate to be a warden, update your details or resign as a warden, contact your tenancy’s Tenant Responsible Person (TRP) and they will update the list accordingly.
The TRP is the person responsible for ensuring warden lists are kept up to date in your business.

For more information, click here.

I'm a tenant in a building that you look after and need to update my warden lists.

If you are a client of EvacServices, or a tenant within a building that is managed by EvacServices, you have complimentary access to manage your warden lists online using EvacConnect. This service allows you to keep your warden lists up to date and report on the compliance status of your wardens.

Please note that we use the lists kept on EvacConnect to notify wardens of upcoming training.

How do the Warden Lists on EvacConnect Work?
Each site is nominated a Facility Responsible Person (FRP), and a Tenant Responsible Person (TRP) for each tenancy within the building. The FRP is responsible for ensuring the building as a whole has appropriate warden coverage, and the individual TRPs are responsible for ensuring the wardens in your areas are appropriate.
If you would like to nominate to be a warden, update your details or resign as a warden, contact your tenancy’s TRP and they will update the list accordingly.

If you are the FRP or TRP for your site and do not have access to EvacConnect, let us know here and we will set you up.

The FRP can do the following in EvacConnect:
– Manage warden lists
– Run compliance reports for the building

A TRP can do the following in EvacConnect:
– Add additional TRPs for your site
– Add, delete and manage wardens
– Run compliance reports for your tenancy

My business deserves more than just ticking the compliance box - what is considered best practice?

There are a number of things that, as a business, you can be doing to improve emergency planning initiatives at your site. At its core, the underlying attitude towards emergency planning needs to be embedding within a broader positive safety culture, which should be evident throughout the business.

We at EvacServices have spent a significant amount of time working with buildings and businesses to achieve and maintain 100% compliance. As part of this experience, we’ve worked with businesses to improve lacking safety attitudes, and also worked with brand new buildings in setting up and maintaining compliance management programs.

If you’d like more information, including information on our premium suite of consulting services, please contact us.

What are my Compliance Requirements?

Building owners, managers, and occupiers are obligated to be familiar with the applicable policies and regulations necessary for them to exercise proper emergency safety.

The specific requirements for your building depend on a number of factors, including:
•Type of construction
•Building classification
•Building use
•Number of storeys
•Floor area, capacity and volume
•Type of occupancy
•Fire safety systems and procedures

For more information on the compliance requirements for your building visit our 100% compliance website, which provides information for all facility stakeholders about their emergency planning obligations.

What are the Regulations and Standards that govern emergency management?

Each state has different requirements when it comes to the emergency planning obligations of building owners, managers and occupiers. Broadly, however, the Regulations and Standards are

the following:
•Australian Standard 3745 – 2010 Planning for emergencies in facilities;
•Australian Standard 4083 – 2010 Planning for emergencies in Health Care Facilities;
•Australian Standard 1851 – 2012 Maintenance of Fire Protection Equipment;
•Other Australian Standards that deal with specific requirements
•State Workplace Health and Safety legislation and codes of practice
•State Fire Safety Regulations (such as the Queensland Building Fire Safety Regulations 2008)
•State Fire and Rescue / Fire Brigade acts
•Building Codes of Australia

We have created the 100% Compliance campaign for the sole purpose of helping you understand your compliance obligations. For more information, visit 100percentcompliant.com.au.

Get a Free AS 3745 Compliance Check

EvacServices helps you meet your emergency planning obligations with tailored solutions that protect lives, reduce risk, and ensure peace of mind.