Question 1

I'm not receiving notifications for upcoming training in my building.

Accepted Answer

There are 4 possible reasons why you are not receiving notifications: 1. You are not registered as a warden. Contact your Tenant Responsible Person (TRP). 2. Your building or tenancy has opted out of notifications. 3. Your IT system is blocking our Gmail notifications. Ask your IT to allow emails from noreply@evacgroup.com.au. 4. You have unsubscribed — contact us to resubscribe.

Question 2

I need to add EvacServices as a contractor in my system - where do I find the details I need?

Accepted Answer

Legal Name: Evacuation Services Australia Pty Ltd. Trading Name: EvacServices. ABN: 19 136 815 784. Head Office: 4/463 Nudgee Road, Hendra QLD 4011. Postal: PO Box 3046, Hendra QLD 4011. Email: accounts@evacgroup.com.au. Operating Since: May 2009. Includes Public Liability, Professional Indemnity, and Workers Compensation insurances.

Question 3

I can't attend the scheduled training - what do I do?

Accepted Answer

Advise your tenancy’s Tenant Responsible Person (TRP) if you can’t attend. All staff must complete training annually. Wardens must train every 6 months. If someone attends on your behalf, they become the new warden and you must resign from that role.

Question 4

I'm no longer a warden and need to be removed from the list / My role in EvacConnect is not correct.

Accepted Answer

Contact your tenancy’s Tenant Responsible Person (TRP) to update or remove your details from the warden list. The TRP is responsible for keeping the warden list current.

Question 5

I'm a tenant in a building that you look after and need to update my warden lists.

Accepted Answer

If you are a client or tenant managed by EvacServices, you can update your warden lists via EvacConnect. Facility Responsible Persons (FRPs) and Tenant Responsible Persons (TRPs) can manage wardens, add users, and generate compliance reports. Contact EvacServices if you need EvacConnect access.

Question 6

My business deserves more than just ticking the compliance box - what is considered best practice?

Accepted Answer

Best practice emergency management involves embedding safety culture into the broader business. EvacServices helps facilities achieve 100% compliance and improve safety attitudes through tailored consulting services.

Question 7

What are my Compliance Requirements?

Accepted Answer

Compliance requirements vary based on building type, use, classification, and fire systems. Building owners, managers, and occupants must follow all applicable safety standards and maintain up-to-date emergency procedures.

Question 8

What are the Regulations and Standards that govern emergency management?

Accepted Answer

Emergency management is governed by: AS 3745:2010, AS 4083:2010, AS 1851:2012, state WHS legislation, Fire Safety Regulations, Fire Brigade Acts, and the Building Code of Australia. Visit 100percentcompliant.com.au for more information.

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